StrategyFeb 3, 2026
The Status Call Problem
Service businesses lose 10 to 25 hours per week answering one question. A well-designed client portal eliminates the question entirely.
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Strategy
ProductJan 28, 2026
Client Portals That Actually Get Used
Most portals devolve into a ticket form and an invoice list. Here's what separates the ones that drive retention from the ones that collect dust.
EngineeringJan 20, 2026
Integrating 5 Tools Into One Dashboard
How we connect PSAs, RMMs, CRMs, and accounting systems into a unified data layer without rip-and-replace.
MSPJan 14, 2026
The QBR Problem: 8 Hours for a Meeting Nobody Reads
Manual QBR prep is killing your margins. Automated dashboards turn a day of aggregation into 30 minutes.
StrategyJan 6, 2026
Client Churn Isn't About Service Quality
12-18% annual churn despite great work? The problem isn't your service. It's your client's perception of it.
EngineeringDec 18, 2025
Building AI Assistants on Live Business Data
How we train natural language interfaces on PSA, RMM, and CRM data to answer questions like 'What's the status of Acme's migration?'
AccountingDec 10, 2025
Why Accounting Firms Lose Clients to Automation
It's not because automated services are better. It's because your clients can't see the 40 hours you invest monthly.
DesignNov 28, 2025
Designing Dashboards That People Actually Use
The difference between a dashboard that gets checked daily and one that gets ignored comes down to three design decisions.
ProductNov 15, 2025
The Invisible Work Framework
A practical framework for identifying where your clients lose visibility into your service delivery, and what to surface first.
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